JSA Health Case Study
- Emergency Departments
- Psychiatric Emergency Services
- Psychiatric Hospitals
- Improve emergency department throughput
- Evaluations within one hour or less
- Reduced in-house staff stress due to fewer after-hours calls
- Pay-as-you-go, just-in-time increase in capacity to meet nearly any surge in demand
- Decreased seclusion, restraint, forced medication, staff and patient injuries, and elopements
- HIPAA compliant
- Top-quality care provided by Board-certified emergency psychiatric specialists
- Reduced risk from suicidal, homicidal and aggressive patients
- Decreased admissions, lengths of stay, and use of 1:1 observation
Click here to read a JSA Health Telepsychiatry Emergency Case Study. Click here to download a study demonstrating telepsychiatry benefits in emergency departments. Clickhere for a PubMed article on emergency telepsychiatry.
JSA Health Telepsychiatry Case Study:
Mental Health Emergency Center (MHEC)
The Burke Center of Lufkin, Texas, which serves twelve rural counties spread over 10,000 square miles, wanted psychiatric services available for voluntary and involuntary psychiatric emergency patients brought in at unpredictable hours by police and families. The Burke Center’s goals were to:
- Effectively divert psychiatric patients from hospitals, jails, and CMHC services.
- Avoid coercing the patient and instead offer choices for crisis treatment that maintain least-restrictive community functioning.
- Offset the cost of emergency assessment with more efficient, cost-effective alternatives to hospitalization.
- Provide decompression to patients in crisis.
- Decrease tangible costs: court usage, jail time, medical emergency room usage, and EMS and fire department utilization.
- Decrease intangible costs: psychological and social burdens imposed on the mentally ill person, his or her family, and the larger society.
- Provide access to persons who cannot or will not come emergency rooms.
- Assist patients successfully diverted from jail to a PES by law enforcement officers and Crisis Intervention Teams.
- Provide “wrap around” services linking patients to ongoing psychiatric care rather then allowing them to recycle in crisis among the streets, emergency rooms, hospitals, and jails.
The Burke Center chose JSA Health to provide 100% of its psychiatric services in its new MHEC facility, constructed with telepsychiatry in mind in 2008. The MHEC incorporates a psychiatric emergency service with a telemedicine suite; a six-bed, secure Extended Observation Unit; and an open, 16-bed Crisis Residential Unit. In addition, Burke’s Mobile Crisis Outreach Team, housed in the same building, has its own telepsychiatry suite.
JSA Health performs all Burke’s psychiatric evaluations via telemedicine, for both voluntary and involuntary patients. A psychiatrist has never been physically present in the MHEC facility to do an evaluation.
By any standard, JSA Health’s telepsychiatric services at the Burke Center have been a resounding success. Since 2008, JSA Health has evaluated over 3,400 patients with high satisfaction rates from both patients and staff. Over 95% percent of patients seen rate JSA Health Telepsychiatry with “Satisfied” or “Very Satisfied” ratings. In March 2010, the National Council for Community Behavioral Healthcare invited JSA Health and the Burke Center to present this innovative project at their national meeting in Orlando Florida.