We foster the synergy between a base of experienced mental health professionals and emergency departments to provide quality psychiatric care. We help your organization treat emergency psychiatric patients within minutes. As a result, psychiatric patients are successfully diverted from ineffective alternatives, such as jails or CMHC services.
Click here to download a study demonstrating telepsychiatry benefits in emergency departments.
JSA Health Telepsychiatry Case Study
Mental Health Emergency Center (MHEC)
The Burke Center of Lufkin, Texas, which serves twelve rural counties spread over 10,000 square miles, wanted psychiatric services available for voluntary and involuntary psychiatric emergency patients brought in at unpredictable hours by police and families. The Burke Center’s goals were to:
• Effectively divert psychiatric patients from hospitals, jails, and CMHC services.
The Burke Center chose JSA Health to provide 100% of its psychiatric services in its new MHEC facility, constructed with telepsychiatry in mind in 2008. The MHEC incorporates a psychiatric emergency service with a telemedicine suite; a six-bed, secure Extended Observation Unit; and an open, 16-bed Crisis Residential Unit. In addition, Burke’s Mobile Crisis Outreach Team, housed in the same building, has its own telepsychiatry suite.
JSA Health performs all Burke’s psychiatric evaluations via telemedicine, for both voluntary and involuntary patients. A psychiatrist has never been physically present in the MHEC facility to do an evaluation.
By any standard, JSA Health’s telepsychiatric services at the Burke Center have been a resounding success. Since 2008, JSA Health has evaluated over 3,400 patients with high satisfaction rates from both patients and staff. Over 95% percent of patients seen rate JSA Health Telepsychiatry with “Satisfied” or “Very Satisfied” ratings. In March 2010, the National Council for Community Behavioral Healthcare invited JSA Health and the Burke Center to present this innovative project at their national meeting in Orlando Florida.